|
|
| Services |
| |
| Call Toll Free: (866) 506-7446 |
| |
 Our Technical Support Group (TSG) is there for you 24x7x365 and is just a phone call away. You'll speak to a live person immediately who will generate your work order while you're on the phone while troubleshooting or providing help desk support. We request you have the following information ready when calling:
- Customer Purchase Order Number
- Sales Invoice Number
- Work Order Number
- Pertinent Information relating to your service request
- Site Name
- IP Number / Camera Number
- Device Location
- Description of issue / concern
For security purposes you must verify that you are an authorized agent to call on behalf of your organization, by answering the TSG Agents questions to determine you are who you say you are. Agents will also verify that your equipment / labor warranty is still valid, if it has expired they will direct you to sales to get you an estimate for renewing your warranty. |
| |
|
|
